www.zorionatravel.com on our web address Ra Group Tourism Agency and San. Import. Ihr. Ltd. Şti. we attach importance to the security of your personal data. In this context, we would like to inform you about the "Personal Data Protection Law", which is organized to protect the fundamental rights and freedoms of individuals, especially the privacy of private life, and to protect personal data.
Ra Grup Tourism Agency and San. Ith. Ihr. Ltd. Şti. as the "Data Controller" within the scope of the Personal Data Protection Law No. 6698 ("KVKK") and related regulations, your personal data is processed within the scope described below and in accordance with the relevant legislation.
1. Collection, Processing and Processing Purposes of Personal Data
Your personal data may vary depending on the service, product or commercial activity provided by Ra Grup Tourism Agency; It is collected verbally, in writing or electronically by automatic or non-automatic methods, offices, branches, dealers, call center, website, social media channels, mobile applications and similar means. As long as you benefit from the services of Ra Grup Tourism Agency and its brands, your personal data of general nature and even of special nature may be processed, including but not limited to the following purposes, by being created and/or updated:
-Your identity data, contact data, personal data that may be required for passport and visa procedures; your audio/visual data
- Your financial data that may be required within the scope of other travel-related services you receive from Ra Grup Tourism Agency; Your personal and sensitive personal data obtained within the scope of the execution of your travel services, including but not limited to your travel information,
- When you use our call center or website with the intention of using Ra Grup Tourism Agency online services,
- Your personal data may also be processed when you participate in trainings, seminars or organizations organized by Ra Grup Tourism Agency or when you visit or browse the websites of Ra Grup Tourism Agency.
-Your personal data and sensitive personal data;
-Your travel plans, reservations and rentals can be realized,
-Conducting your visa applications for submission to the Consulates,
-Realization of your insurance transactions within the scope of travel,
-Ability to invoice for our services,
-Confirmation of your identity,
-Sharing information requested by public institutions and organizations in accordance with the relevant legislation,
-Fulfillment of legal and regulatory requirements,
-Ensuring and improving internal functioning and conducting research,
-Maintaining the activities necessary for the recruitment and continuation of the work,
-Fulfillment of activities related to the services offered to you with the contracted institutions,
-Managing customer satisfaction and complaints,
-Customers can be contacted about travel benefits and the service they receive,
-Realization of training, organization, announcements and card applications made within the company,
-Ability to report and audit
-It may be processed for the purposes of conducting and developing travel services and fulfilling customer requests and for similar purposes, including but not limited to the development of products and services and in this context to ensure that analyses, customer relationship management, reporting can be made and used in subsequent requests and organizations, campaigns, promotions and announcements can be made, marketing activities can be carried out by customizing according to the purposes and needs of use.
In addition, it may be processed within the framework of the provisions of the Passport Law No. 5682, the Identity Notification Law No. 5115, the Regulation on Package Tour Contracts, the Regulation on the Implementation of the Identity Notification Law, the Law No. 1618 and other legislation, and may be transferred to the physical archives and information systems of Ra Grup Tourism Agency and kept both in digital and physical environment.
2.Transfer of Personal Data
Your personal data may be shared for the purposes listed
above with:
• TÜRSAB
• Relevant ministries, regulatory and supervisory public
institutions,
• Official authorities, regulatory and supervisory bodies
• General Directorate of Security and other law enforcement
forces,
• Courts
• Third parties, including lawyers, consultants and auditors
we receive consultancy services from,
• Authorized representatives and agents,
• Insurance companies
• Airlines, hotels, rental companies,
• Service providers and business partners we have
contractual arrangements with in order to perform the services provided under
Ra Group Travel Agency
• Business partners, including those who conduct analyses,
reporting, campaigns, promotions, and announcements, in order to develop and
run travel services for the purposes mentioned above, and other third parties
we collaborate with both domestically and abroad.
3. Method and Legal Basis of Personal Data Collection
Your personal data is collected through any verbal, written
or electronic means, within the legal framework determined for the purposes and
services listed above, in order to fulfill Ra Group Travel Agency's contractual
and legal obligations accurately and fully.
4. Your rights regarding the protection of personal data
In accordance with the law with regard to the personal data you process; to find out if personal data is processed, to request information if personal data is processed, to find out the purpose of the processing of personal data and whether it is used in accordance with its purpose, to find out the third parties to whom the personal data is transferred domestically or abroad, to request correction of personal data in case of incomplete or improper processing, to request erasure or destruction of personal data, In case of incomplete or improper
5. data security
The Ra Grup travel agency prevents unlawful handling of and unauthorized access to your personal data and special categories of personal data, ensures the necessary security level to protect personal data, and adopts all possible technical and administrative measures. In addition, the Ra Grup travel agency uses all technological means necessary to ensure the necessary level of security.
Within the framework of the Law, you can fill in the form on the contact link for any inquiries, questions, requests, suggestions and complaints about your personal data, or contact in person at Portakal Ciçeği Bulvari No 49 B/C, Antalya - Turkey, or send an email to bilgi@zorionatravel.com.
